Refund policy
Thank you for choosing Forleos. We are committed to delivering dependable essentials straight to your door. If something goes wrong with your shipment or an item fails to arrive in proper condition, our claims process is designed to resolve the matter promptly.
1. 30-Day Coverage Window
You may initiate a request for an exchange, replacement, or refund up to 30 calendar days from the date tracking confirms delivery.
2. Transit Damage or Manufacturing Flaws
If an item arrives damaged, broken, or defective out of the box, we will immediately provide a complimentary replacement or issue a full refund back to your original payment method.
3. Incorrect or Mismatched Deliveries
In the rare event you receive a parcel containing the wrong item, size, color, or specification, let us know. We will send the correct product right away at no charge or provide a complete refund.
4. Order Modifications & Address Adjustments
Please review your details carefully at checkout. If you need to make a correction or cancel an accidental order, contact us immediately at hello@forleos.com. We can edit or stop fulfillment before dispatch. Once a parcel is handed over to our logistics partners, the order cannot be altered, canceled, or refunded due to customer entry error.
5. Change of Mind Policy
Because Forleos covers all shipping and fulfillment costs to provide standard FREE worldwide delivery, we do not accept returns or process refunds for simple buyer remorse or change of mind. Requests are reserved strictly for verifiable product defects, transit damage, or fulfillment errors.
6. European Union Right of Withdrawal
In accordance with statutory consumer rights, customers residing in the European Union have the right to withdraw from their purchase within 30 days of receiving the final parcel.
Exercising Your Right: Send a direct statement of your decision to withdraw to hello@forleos.com including your order number.
Pre-Fulfillment Cancellations: EU shoppers can cancel before fulfillment by contacting our support team promptly.
Reimbursement: Following a verified withdrawal notification, refunds are finalized within 14 days. Where return shipment applies, we will coordinate pickup from your address with zero return shipping fees charged to you.
7. Submitting a Claim
To begin a claim for damaged or incorrect goods, email hello@forleos.com with your order number and clear photos or a short video showing the packaging and the issue. Our support team reviews all requests within 24 to 48 hours to confirm resolution steps.
8. Settlement & Payout Timelines
Authorized refunds are issued via Shopify Payments back to the original funding account. Funds generally appear in your bank or card statement within 2 to 10 business days depending on your institution. If your balance does not reflect the credit after 10 business days, reach out to hello@forleos.com so we can confirm the reference details for you.
9. Return Instructions
We fulfill orders dynamically through multiple distribution centers worldwide. If a physical return of a defective or mismatched product is necessary, our team will provide step-by-step instructions. There are no surprise handling fees, and we leverage pickup partners like packagesender.com to collect authorized parcels directly from your location.
Have an open question regarding an order or need assistance? Reach our help desk anytime at hello@forleos.com.