1. Can I use the device while it is charging?
No, for safety reasons, this product cannot be turned on or operated while it is plugged in for charging.
2. How do I know when the device is fully charged?
The charging indicator light will flash red while charging and will remain solid red once the battery is fully charged.
3. Is the massage intensity adjustable?
Yes, the device features three different modes/speeds of kneading massage to cater to your specific comfort level.
4. How long does shipping take and how much does it cost?
Forleos offers FREE worldwide shipping on all orders, complete with end-to-end tracking. We process and ship out orders within 1 to 3 business days. Delivery usually takes 4 to 11 days for US and UK orders, and slightly longer for other countries. If your package gets lost or delayed in transit, we will send you a free replacement right away. You can easily track your package anytime directly on our site.
5. Where can I buy the authentic item safely?
You can only purchase genuine items directly through our official website, Forleos.com. Please avoid unverified third-party sellers on other marketplaces. To ensure a safe order, always checkout on the official Forleos store using our secure payment options, including Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. How do returns and refunds work?
We make returns simple and worry-free. If your order arrives damaged or defective, we will send a free replacement immediately without making you go through a complicated return process. If you are still not happy with your purchase, we provide a full refund guarantee.
7. How do I get in touch with customer support?
Our dedicated support team is here to help 24/7. Feel free to send us an email at hello@forleos.com or reach out via our website's live chat feature for quick assistance.
8. Can I read real customer reviews for Forleos?
Absolutely! Forleos maintains a 4+ star rating across the Shop App network and other verified review sites, thanks to our careful quality checks and focus on customer satisfaction.
